If your computer comes with USB-C ports, then try another USB-C adapter to connect your Serato hardware to the computer. Not all USB cables are created equal and you may find your USB cable is faulty without appearing to be damaged and in some cases, may exhibit an intermittent fault that is not immediately apparent. Try connecting your Serato hardware using a different USB port on your computer and using a different USB cable. IMPORTANT: If using macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur or macOS 12 Monterey, then there are additional steps you may need to complete, to install drivers successfully. NOTE : Not all Serato hardware drivers are bundled with Serato DJ software, and it's also important to ensure you're using the latest supported Serato DJ software version so you receive the most up-to-date drivers). Install them when you connect your Serato hardware, via the pop-up notification that appears when Serato DJ software is open.Download and install them from your specific hardware manufacturer's website - some of which can be found on our Hardware Drivers & Firmware article.If your Serato hardware does need drivers, you will need to either:

Some Serato hardware will need drivers to be installed before the device will connect with your macOS computer and Serato DJ software.

It's good to restart after any kind of driver or software installation to make sure everything is working correctly.Įven if your Serato hardware connects without restarting your computer, you may encounter performances issues using Serato software, without regularly restarting your computer.

Having a hard time getting your controller to connect using macOS?įollow the recommended troubleshooting steps below to get up and running.Ī classic troubleshooting step, but you would be surprised at the number of people that bypass this one! Restarting your computer refreshes a lot of driver issues and refreshes the OS.

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